Your privacy is important to us, and we are committed to protecting your personal information.

We will be clear and open about why we collect your personal information and how we use it. Where you have choices or rights, we will explain these to you. This Privacy Policy explains how 95asia uses your personal information when you’re using one of our websites.

 

Personally identifiable information

 

You provide this information to us in the process of setting up an account, placing bets and using the services of the website. This information is required to give you access to certain parts of our website and related services. This data is collected when you:

• Register an account with 95asia;
• Voluntarily provide it when using the website;
• Personally disclose the information in public areas of the website;
• Provide it when you contact our customer support team.

 

The information includes your:

• Username;
• First name and surname;
• Date of birth;
• Email address;
• Residential address;
• Phone number;
• Billing address;
• Identification documents;
• Proof of address documents;
• Transaction history;
• Website usage preferences;
• Any other information you provide us when using our platforms;
• Credit/debit card details, or other payment information.

 

The information is also required for billing purposes and for the protection of minors. You can amend and update this information by contacting Customer Support. This data is for internal use only and is never passed to any third parties except those stated below.

 

Non-personally identifiable information and traffic analysis

 

95asia strives to make our website as user friendly as possible and easy to find on the internet. 95asia collects data on how you use the site, which does not identify you personally. When you interact with the services, our servers keep an activity log unique to you that collects certain administrative and traffic information including: source IP address, time of access, date of access, web page(s) visited, language use, software crash reports and type of browser used. This information is essential for the provision and quality of our services.

 

Cookies

 

95asia uses cookies to ensure our website works efficiently and to enhance your visits to our platforms. Further information can be found in our Cookie Policy.

 

How and why we use your personal information

 

We use your personal information in a range of ways that fall into the following categories:

• To provide you with the products or services you have requested;
• To meet our legal or regulatory obligations;
• To monitor our website performance; and
• To provide you with marketing information.

 

Your rights over your personal information differ according to which category and lawful basis these fall into. This section provides more information about each category, the rights it gives you, and how to exercise these rights. These rights are in bold following each category.

 

Providing our products and services

 

We use your personal information to enable you to use our websites, to set up your account, participate in the online casino and to provide you with customer service assistance. To provide our products and services, we share your information with external organisations working on our behalf. Further information can be found in the Sharing Information section.

 

This category covers the essential activities required in order for us to provide you with the services you use or have signed up for. If you don’t want your information used in this way, your option is to not use our services and close your account.

 

Legal and Regulatory Requirements

 

95asia will use your identification document and/or proof of address to check your details in order for us to protect our users from fraudulent behaviour and to promote responsible gambling.

 

We may conduct a security review at any time to validate the registration data provided by you and to verify your use of the services and your financial transactions for potential breach of our Terms and Conditions and of applicable law. Security reviews may include but are not limited to ordering a credit report and/or otherwise verifying the information you provide against third-party databases.

 

We are required to carry out these activities to provide our products and services legally, responsibly, and in line with the requirements stipulated by regulators. We cannot provide you with our services without carrying out these activities. If you don’t want your information used in this way, your option is to not use our services and close your account.

 

To monitor our website performance

 

As detailed above, we use cookies and traffic analysis in order to improve the performance of our website and services available. We have a legitimate interest in carrying out these activities and we ensure that we minimise any impact on your privacy.

 

You have the right to object to activities carried out for our legitimate interest if you believe your right to privacy outweighs our legitimate business interests. However, as the activities involved are central to our business, if you wish to object further than managing your cookies this may mean you need to close your account.

 

Marketing

 

If you have given us your consent to do so, we will send you offers and promotions via email, SMS or online. We do not share your information with third parties for them to use for their own marketing.

 

You have the right to withdraw consent or update your marketing preferences at any time.

 

Your rights

 

Your right to rectification

 

If you believe the personal information we hold on you is incorrect, you have the right for this to be rectified. For any information that cannot be updated through My Account, please contact 95asia.

 

Your right to request a copy of your personal information

 

If you would like a copy of the personal information we hold about you, you should request it through live chat or by email and we will provide you with a form to complete. The form is not compulsory but helps us to provide you with the information you are looking for in a timely manner. To ensure the security of your personal information, we will ask you for a valid proof of identity and once we’ve received it we will provide our response within one month. If your request is unusually complex and likely to take longer than a month, we will let you know as soon as we can and tell you how long we think it will take. Such a request may also incur an administration cost.